Due to changing UK regulations and Covid-19, there may be some delays with shipping. Thank you for your patience during this time.
UK SHIPPING is £4.95. Please allow 3-5 working days for delivery.
All UK Orders are shipped via Royal Mail First Class Recorded Delivery.
Orders will be dispatched within 24 hours, and will usually be received within 2-3 days.
NEXT DAY DELIVERY
Next Day Special Delivery is available in the UK for £8.95. Orders received before 2pm will be dispatched the same day.
We are still shipping to Europe as normal but VAT will be charged upon delivery.
Expedited international delivery is available at an additional cost - please contact firstname.lastname@example.org to discuss this option.
International orders will be shipped via Royal Mail International Signed For delivery. A tracking number will be provided following dispatch. Items usually arrive within 5-7 working days however please note that international shipments can take up to 3 weeks.
You are always entitled to an exchange or refund within 14 days after that you have received your package. If you are not satisfied with your purchase, simply contact us at email@example.com and we will provide a return address.
Returned items must be in the original condition they arrived in with any boxes or labels still intact. Please contact us as soon as possible once you receive your item if you wish to return your item. Goods must arrive within the 14 day refund or exchange period to be eligible for a refund or exchange.
Unfortunately, at this time we cannot provide free returns.
Parcels that are returned to us remain the customer's responsibility until returned to us. The refund/exchange will not be processed until we have received the package back at our studio. Please note Anastasya Martynova does not accept liability for returned goods.
Please allow 3-5 days working days for your money to show up in your account. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
All orders require a signature upon receipt.
If you provide an email address you will be provided with delivery notification and a tracking number.
If you have any questions please don’t hesitate to email firstname.lastname@example.org